Repair

Our repair service is available for the devices produced by us just as for the products sold by us!

To send defective units to us:

1. Request our repair service for an RMA ticket

The following data are required:

• Number of devices
• Device type(s), for example: DMOD2SX
• Employee responsible/ contact

You can request the RMA ticket by telephone, fax, e-mail or the contact form below.

• telephone: +49 (0) 7825 8693 200
• telephone: +49 (0) 7825 8693 216
• fax: +49 (0) 7825 8693 229
• e-mail: repair@dfm-audio.com

The RMA ticket will be sent to you by post, fax or e-mail.

Note:
Is the repair complete the RMA ticket loses its validity!
Please request a new RMA ticket for each submission.

2. Complete missing data

Enter the missing data in the RMA ticket

The following informations are important:

• Serial number
• Detailed description of the error
• Accessories supplied

 

For warranty service, please attach a copy of the invoice.

Are the devices assigned to a cost center,
write it in the RMA ticket please.

3. Devices and RMA ticket shipping

Please send the devices with the RMA ticket to the following adress:

DFM GmbH
Repair service
Industriestrasse 25
77972 Mahlberg
Germany

 

Please frank the shipment sufficiently.
Insufficient franked shipments will not be accepted.