Our repair service is available for the devices produced by us just as for the products sold by us!
To send defective units to us:
1. Request our repair service for an RMA ticket
The following data are required:
- Number of devices
- Device type(s), for example: DMOD2SX
- Employee responsible/ contact
You can request the RMA ticket by telephone, fax or e-mail.
- telephone: +49 (0) 7825 8693 200
- telephone: +49 (0) 7825 8693 216
- fax: +49 (0) 7825 8693 229
- e-mail: email@example.com
The RMA ticket will be sent to you by post, fax or e-mail.
Is the repair complete the RMA ticket loses its validity!
Please request a new RMA ticket for each submission.
2. Complete missing data
Enter the missing data in the RMA ticket
The following informations are important:
- Serial number
- Detailed description of the error
- Accessories supplied
For warranty service, please attach a copy of the invoice.
Are the devices assigned to a cost center,
write it in the RMA ticket please.
3. Devices and RMA ticket shipping
Please send the devices with the RMA ticket to the following adress:
Please frank the shipment sufficiently.
Insufficient franked shipments will not be accepted.
In case of a problem please contact us!
We are happy to help you out with any problems you might have with our products.
Designhaus für Mikroelektronik
Telefon: +49 (0) 7825 8693 200
Fax: +49 (0) 7825 8693 229